Rujukan Laman

Privacy Policy for your vivo4d account

vivo4d Privacy Policy explains what account data we collect, why we use it, and how you can ask us to correct or remove details that no longer need…

Account data explainedCookie choicesMalaysia payment recordsSecurity request channel

Browse The Lobby Read FAQ

How this policy applies in Malaysia

vivo4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy sets out how we handle your personal data when you open an account, sign in, use wallet functions, contact support, or ask us to change records linked to you. We collect details such as your name, contact method, login history, device signals, cookie choices,

1
wallet references, and activity needed to keep account records accurate. For Touch 'n Go, GrabPay, Boost dan FPX checks, we may match payment references with your account so a transaction can be traced and checked if you raise a privacy request. We use the data for
2
account access, fraud screening, service messages, record keeping, and legal duties that apply to us. Access and eligibility depend on local law and are available where local law permits. We do not sell your personal data, and any sharing is limited to service providers, payment partners,
3
security checks, or lawful requests.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three ways to ask privacy questions

Privacy requests work better when we can connect your message to the correct account without exposing extra data.

DATA CARE

Six privacy controls we maintain

Our privacy handling is designed around clear records and limited access. Staff only see account data needed for their role, payment references are checked against transaction logs, and security alerts are kept…

Data collection

We collect account details you provide, login records created during access, device signals, cookie choices, and payment references. Each category supports account operation, security checking, support handling, or record duties that apply to us.

Cookie choices

Cookies help keep your session active, remember language settings, and detect repeated failed access attempts. You can adjust browser cookie settings, though some account and security functions may not work as expected.

Account security

We use access logs, device changes, password reset history, and unusual activity signals to protect your account. If a privacy request affects security records, we may need to verify your identity first.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are used to trace account wallet activity and answer privacy requests linked to payments. We keep only the records needed for checks, disputes, and legal duties.

Retention periods

We keep personal data for as long as it is needed for account service, security, accounting, dispute handling, or legal duties. When records are no longer required, we delete or anonymise them where possible.

Change requests

You can ask us to correct inaccurate details, update contact records, or check whether a record can be removed. We may keep certain data if laws, disputes, or security checks require it.

Privacy Policy questions before you join

These answers explain how the Privacy Policy affects your account data, wallet references, cookies, and support messages. They are written for Malaysia account holders and focus on the records we handle directly. If your request depends on local law, account status, or a payment check, we may ask for extra verification before taking action.

We collect the details needed to create and manage your account, such as name, contact method, login records, device signals, cookie choices, and wallet references connected to Touch 'n Go, GrabPay, Boost dan FPX.

Payment references help us trace deposits, cash-out requests, failed transactions, and privacy questions linked to wallet activity. They also help confirm that a request is tied to the correct account before changes are made.

Yes. Send us the detail that needs correction and proof that supports the change. We verify the request first, then update the record where the change is valid and allowed by applicable rules.

Cookies help keep you signed in, remember basic choices, and detect unusual access patterns. You can control many cookies through your browser, but some account security and session functions may be affected.

Access is limited by work role. Support, payment, security, and compliance staff may see only the data needed for their task, such as contact records, payment references, security alerts, or case history.

We keep records while they are needed for account service, security checks, accounting, disputes, or legal duties. After that, we delete or anonymise data where practical and where no duty requires retention.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests may also be handled differently if a legal duty, dispute, or security check applies.

Privacy Policy for your vivo4d account

Three ways to ask privacy questions

Six privacy controls we maintain

Data collection

Cookie choices

Account security

Payment records

Retention periods

Change requests

Privacy Policy questions before you join

01 What personal data do you collect when I open an account?

02 Why do you keep payment references in my record?

03 Can I ask for my account data to be corrected?

04 How do cookies affect my privacy on vivo4d?

05 Who can see my personal data inside your team?

06 How long do you keep account and support records?

07 Does local law affect my access and privacy rights?

Related Pages